What happens after installation, who else uses JETCAM and other issues
Q. Can I use my existing PC's?
Yes, as long as it confirms to minimum specifications set out bellow (many JETCAM dealers can also supply you with PCs, both for JETCAM Expert nesting software and for your DNC link software to the machine tool(s) on the shop floor).
Q. Do you still support Windows XP?
A. JETCAM Expert v18 will still run on XP, but the new high performance nesting does not. Read more here.
Q. What specification of PC will I need to run JETCAM?
RAM: 32 bit OS – 2GB. 64bit OS 4GB.
Graphics: XGA (1024x768)
Hard disc: 150MB for JETCAM Expert, with 400MB for video tutorials
OS: Windows Vista, Windows 7, Windows 8, Windows 8.1
CPU: I7 processor – for automatic nesting
RAM: 8GB or greater
Hard disc: SSD for best performance, with all components/nests stored locally.
If you are running High Performance Nesting then we would recommend more memory and higher specification multi-core CPU to take full advantage of it. There are no specific graphics card requirements as JETCAM Expert is optimised not to require GPU acceleration, therefore the standard on-board graphics card that is built into your PC should be sufficient. A screen resolution of 1024x768 or greater is recommended at either 24 or 32 bit colour depth. V18 high performance nesting is no longer supported on NT4 or XP. JETCAM Expert takes up less than 100MB of hard disc space, unless you wish to install the Video Help files, which can require up to 200-300 megabytes.
Q. Will JETCAM run on an Apple Mac computer?
It depends on the Mac. If you have a newer model with an Intel CPU capable of running Windows then the answer is Yes. We have several Apple Mac users that are running JETCAM Expert to generate nests for their CNC machines.
Q. My PC crashed and I need to reinstall the JETCAM dongle drivers - where can I get them.
You can get them from our dongle driver page here.
Q. I want to change my parallel dongle to USB.
A. Many companies are moving from PCs to laptops, which often no longer have parallel ports fitted. We can exchange your parallel dongle for a USB one for a nominal fee. Please contact your reseller for a quotation.
Q. What if I lose my dongle?
A. Customers can purchase an 'emergency dongle' that can be activated for a short period of time while replacements are shipped. We do recommend that customers ensure that they have adequate insurance to cover the cost of the license if the dongle is lost or stolen.
Q. Will JETCAM work with my CNC machines?
Almost certainly yes, even with older machines. You can view a general list of currently supported punching, laser, plasma, waterjet, routing and composite cutting machines online, but note that we are regularly adding support for new machines. Many machine accessories (such as loaders, RAS) are also supported. If you would like further confirmation, contact your local office.
Q. How long does training normally take?
Usually less than two days and can be much quicker depending on your operators existing CAD/CAM experience. JETCAM's F2 Video help will ensure that additional training is not required by allowing users to obtain immediate context sensitive audio/visual assistance. Read more about JETCAM's training here.
Q. Where does training take place?
At one of JETCAM's designated training centres, locations available worldwide. Alternatively, optional on-site training is available.
What is the lead-time from order placement to installation?
This varies from dealer to dealer, but usually is around two weeks.
Q. Can I use my existing programs with JETCAM?
JETCAM integrates well with your existing CAD package and accepts all major CAD formats such as DXF, DWG, IGES etc. Many CAD packages have an automatic link into JETCAM, generating NC code within seconds. We provide a number of free CAD interfaces (free for customers with a current maintenance contract) for CAD systems such as SolidEdge, SolidWorks and AutoPOL.
Q. Who else is using JETCAM?
Many world-class companies, including ABB, Bombardier, Embraer, Electrolux, Ericsson, Hitachi, Volvo and Chrysler. Several Formula 1 manufacturers also rely on JETCAM. Many machine tools are supplied with JETCAM Expert software installed as standard.
Q. What does maintenance include?
Maintenance entitles you to unlimited technical support by your supplier, both over the phone and via Internet. You will also be entitled to receive regular User Updates of relevant JETCAM products, either by requesting update CDs or downloading new versions directly from our website. As JETCAM constantly improves and updates its products, this on its own delivers huge benefits.
Q. What if I have a problem - what's the procedure?
JETCAM is confident that you are likely to have little or no requirement to call for technical support, as, once configured correctly, all JETCAM systems will continue to work faultlessly. In the unlikely event of a problem however, we offer several methods of service. Please contact your reseller for further information.